§1 General provisions

1. The owner of the Website at tech-plast.com.pl is MAŁGORZATA BOCHIŃSKA, conducting business under the name “TECH-PLAST” MAŁGORZATA BOCHIŃSKA, ul. Wrocławska 7B, 55-220 Jelcz-Laskowice. The business is registered in the Central Registration and Information on Business under the Tax Identification Number (NIP): 9121315701, National Business Registry Number (REGON): 021741438.
2. These Terms and Conditions define the terms and conditions for using the Website and its functionalities, including the type and scope of services provided, including electronic services provided by the owner, terms and conditions for placing orders, technical specifications, the method of concluding and terminating distance contracts, payment terms and deadlines, delivery terms, and the complaint procedure.
3. You can contact the Seller by email at biuro@tech-plast.com.pl or by phone at 603121990.

§2 Definitions

1. Price – the value expressed in monetary units that the Customer is obligated to pay to the Seller.
2. Business Day – a weekday from Monday to Friday, excluding public holidays.
3. Delivery – the delivery of Goods to the Customer by the Seller.
4. Supplier – an entity cooperating with the Seller, from which the products offered on the Website originate.
5. Civil Code – the Civil Code Act of April 23, 1964.
6. Customer – an entity purchasing goods for personal consumption and acquiring ownership rights to them or intending to purchase them. A natural person with full legal capacity, and in cases provided for by generally applicable law, also a natural person with limited legal capacity, a legal person, and an organizational unit without legal personality to which the law grants legal capacity – that has concluded or intends to conclude a Contract with the Seller.
7. Consumer – a natural person entering into a legal transaction with a business entity that is not directly related to their business or professional activity (definition based on Article 221 of the Civil Code).
8. Offer – a proposal of Products available on the Website, including important information about the Product or Service. The offer may also include instructions for use or detailed terms and conditions for using a given feature (if available).
9. Privacy Policy – ​​a document specifying the principles of personal data processing, available at https://tech-plast.com.pl/en/privacy-policy/.
10. Product – any Good or Service within the meaning of Article 2, Section 3 of the Act on Combating Unfair Market Practices; the Product is subject to payment unless otherwise indicated.
11. Physical Product – a product that is physically shipped by post/courier or that can be collected in person.
12. Entrepreneur – a natural person, a legal person, or an organizational unit other than a legal person, granted legal capacity by a separate act, conducting business activity on its own behalf and using the Website.
13. Entrepreneur with Consumer Rights – a natural person concluding a contract directly related to its business activity, when the content of such contract indicates that the contract is not of a professional nature for it, arising in particular from the subject of its business activity, made available pursuant to the provisions of the Central Registration and Information on Business.
14. Terms and Conditions – these Terms and Conditions of Sale specifying the terms of use of the Website, placing orders, and the rules for order fulfillment by the Seller.
15. Website – the website tech-plast.com.pl, on which the Seller sells Products.
16. Seller – MAŁGORZATA BOCHIŃSKA, conducting business under the name “TECH-PLAST” MAŁGORZATA BOCHIŃSKA, ul. Wrocławska 7B, 55-220 Jelcz-Laskowice. The business is registered in the Central Register and Information on Business Activity under the Tax Identification Number (NIP): 9121315701, National Business Registry Number (REGON): 021741438.
17. Goods – the item that is the subject of the contract concluded between the Seller and the Customer.
18. Contract – the mutual agreements between the Seller and the Customer specifying their mutual rights and obligations.
19. Distance Contract – a contract concluded without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of conclusion of the contract.
20. Service – any activity containing an intangible element that involves influencing the Customer or their items, which does not result in a transfer of ownership.
21. Electronic Service – a service provided electronically via the Website; a service within the meaning of Article 2, Section 4 of the Act on the Provision of Services by Electronic Means.
22. User – the entity using the Website.
23. Purchase – the transfer of ownership to the Customer, whether for a fee or free of charge.

§3 Electronic services on the Website

1. The following Electronic Services are available on the Website: contact form, search engine, language change, shopping cart, and cookie consent management window.
2. The aforementioned services are provided within the scope described directly on the Website.
3. The provision of Electronic Services to Customers on the Website is subject to the terms and conditions specified in the Terms and Conditions.
4. Using the Electronic Services involves the transmission of data via the internet, which carries risks inherent to this network.
5. The transmission of unlawful and illegal content is prohibited, including, in particular, materials promoting terrorism, depicting child sexual abuse, promoting racism and xenophobia, and infringing intellectual property rights. Detailed information on prohibited content can be found in the section “Content Restrictions – Illegal Content and Content Not Complying with the Terms and Conditions, Reporting Illegal Content, Contact Point” of these Terms and Conditions.

§4 Rules for concluding contracts

1. The Terms and Conditions and the Offer define the terms of cooperation and the terms of contract execution.
2. The Terms and Conditions are made available to the Customer free of charge. The Customer may record the Terms and Conditions by downloading, saving them on a medium, or printing them from the Website at any time.
3. The Customer may not place an Order using incorrect personal data, anonymously, or under a pseudonym.
4. The Terms and Conditions and the Offer do not limit or exclude the rights of the Customer who is a Consumer or an Entrepreneur with consumer rights arising from mandatory provisions of law.
5. In the event of any discrepancy between the Terms and Conditions and the Offer, the Offer shall prevail.
6. The Agreement is concluded upon clicking the button clearly indicating the intention to purchase with an obligation to pay, or upon expressly confirming the intention to place the order electronically.
7. Receipt of the order will be confirmed electronically.
8. The Customer is prohibited from providing illegal content and is obliged to use the Website in accordance with applicable law, the Terms and Conditions, and good practice, taking into account personal rights and intellectual property rights, in particular copyrights held by the Seller or third parties, and in a way that does not disrupt the functioning of the Website.

§5 Price

1. The price is gross and includes all taxes required by law, unless the Seller has expressly stated otherwise in the Offer.
2. The Seller declares that it is a VAT payer.
3. The price does not include information on delivery costs or other costs that the Customer is obligated to incur, and the Customer will be informed of these costs before placing the order.
4. The discounted price is the price applicable after the Product price reduction.
5. The lowest price is the lowest price for the Product that was valid for the 30 days prior to the introduction of the discount. In the case of a product offered for sale for less than 30 days, the lowest price is the lowest price valid from the date the Product was first offered until the date the discount was introduced.
6. The Seller reserves the right to make changes to Product prices and to conduct and cancel promotional campaigns. Any changes to Product prices are effective from the moment they are posted on the Website and do not violate any existing Agreements. Promotions offered by the Seller cannot be combined, unless the terms and conditions of a given promotion state otherwise. Detailed information is provided in each promotion’s terms and conditions.

§6 Rules for cooperation and placing orders on the Website

1. The Customer may use the Website 24 hours a day, 7 days a week.
2. The Seller reserves the right to temporarily disable the Website for technical reasons.
3. Orders placed on Saturdays, Sundays, or public holidays will be processed the next Business Day.
4. The Seller uses the services of external payment processors to offer online payments.
5. The Customer may choose the following payment methods for ordered Products:
   • Upon collection at the Seller’s office or at a location designated by the Seller, cash on delivery to the courier.
   • By bank transfer – payable directly to the Seller’s account, after prior contact with the Seller. In the case of payment by bank transfer, the product will be shipped after the transfer is received and credited to the Seller’s bank account.
   • By electronic transfer – via: przelewy24.pl, tpay. To make payment, the Customer will be redirected to the website according to the terms specified by the website.
6. The Customer is obligated to make payment immediately after placing the order, unless otherwise stated in the Offer or the payment method selected by the Customer.
7. To purchase Products through the Website, you must:
   • Select the Product you wish to purchase from the options available on the website by clicking the “Add to Cart” button or a similar button;
   • After selecting the Products, provide the required information (e.g., Customer details, payment method, delivery method);
   • Read the total price for the selected Products, including delivery and other additional costs resulting from the placed order;
   • Accept the Terms and Conditions and the order, and pay for the order using the selected payment method. After placing the order, the Seller will send an order confirmation to the email address provided.
8. After concluding the Agreement, the Seller will also send the Customer its terms and conditions, unless they were provided prior to concluding the Agreement.
9. The Seller reserves the right to refuse or cancel an order if it was placed using: software, robot, crawler, spider, or any other automated system or scripted behavior, or any third-party services used to place the order on behalf of the user.

§7 Physical product – order fulfillment

1. If one or more items are no longer available, the Customer will be informed electronically that the purchase agreement for the items listed in the email could not be concluded.
2. The product ordered by the Customer will be shipped after the Customer has paid the full price, including shipping costs.
3. Orders are shipped throughout Poland. When delivery dates are specified as business days, this term refers to all days from Monday to Friday inclusive, excluding public holidays.
4. Orders are shipped outside Poland provided that the shipping options allow for shipping to the given country.
5. The ordered Product will be shipped within 7 days at the latest, unless otherwise stated in the Offer.

§8 Technical conditions

1. The Customer may use the Online Service in accordance with applicable law and the Terms and Conditions.
2. The Seller declares that the public nature of the Internet and the use of electronic services may involve the risk of unauthorized access and modification of Customer data. Therefore, Customers should use appropriate technical measures to minimize the risks indicated above.
3. To use the Online Service or place an order, the Customer must have:
   • A current version of a web browser supported by the manufacturer with Internet access (e.g., Opera, Mozilla Firefox, Google Chrome);
   • An active email account.
4. If it is necessary to meet additional technical requirements to use the Website or Products, the Customer will be informed thereof before using the Website or placing an order for a Product.

§9 Complaint

1. The Seller is responsible for the conformity of the goods with the sales contract under the terms specified in Article 43a et seq. of the Consumer Rights Act.
2. This chapter specifies the principles of liability for the conformity of the performance with the Agreement obliging the transfer of ownership of the Goods to the Consumer and the Entrepreneur with consumer rights in the scope of contracts concluded from January 1, 2023.
3. The provisions of Chapter XI of the Third Book of Title II of the Act of April 23, 1964 – Civil Code – do not apply to contracts obliging the transfer of ownership of the Goods, including in particular sales contracts, delivery contracts, and contracts for specific work constituting goods, but only the Consumer Rights Act. Detailed information on the aforementioned principles can be found in the Consumer Rights Act, and these Terms and Conditions are not intended to limit or amend them.
4. If the Goods do not conform to the contract, the Customer may request their repair or replacement, or in the cases specified in the Consumer Rights Act – also withdrawal from the contract.
5. The Seller may replace the Goods if the Customer requests a repair, or the Seller may repair them if the Customer requests a replacement, if bringing the Goods into conformity with the contract in the manner chosen by the Customer is impossible or would require excessive costs for the Seller. If both repair and replacement are impossible or would require excessive costs, the Seller may refuse to bring the Goods into conformity with the contract.
6. If the Goods are non-conforming to the contract, the Customer may submit a declaration of price reduction or withdrawal from the contract if:
   • The Seller has refused to bring the Goods into conformity with the contract or has failed to bring the Goods into conformity with the contract;
   • The lack of conformity of the Goods with the contract persists despite the Seller’s attempts to bring the Goods into conformity with the contract;
   • The lack of conformity of the Goods with the contract is so significant that it justifies an immediate price reduction or withdrawal from the contract;
   • It is clear from the Seller’s statement or the circumstances that the Seller will not bring the Goods into conformity with the contract within a reasonable time or without undue inconvenience to the Customer.
7. The Customer may not withdraw from the contract if the nonconformity of the Goods with the contract is immaterial.
8. In the event of withdrawal from the contract, the Customer shall immediately return the Goods to the Seller at their own expense. The Seller shall refund the Customer the Price, including the original shipping costs (up to the cheapest standard shipping method offered by the Seller), immediately, but no later than 14 days from the date of receipt of the Goods or proof of their return.
9. If the complaint is deemed justified, the Seller shall bear the costs of delivering the Goods in question and returning them to the Customer, as well as other necessary costs associated with the complaint process in accordance with the provisions of the Civil Code.
10. If the complaint is deemed unjustified (the Goods are not defective or the defect is due to the Customer’s fault), the costs of shipping the Goods to the Seller and the costs of returning them shall be borne by the Customer. The Seller may condition the return of the Goods on the Customer’s prior payment of the shipping costs.
11. The Customer may submit a complaint regarding the nonconformity of the Goods with the contract by sending it to the Seller’s address specified in the Terms and Conditions (mail or postal address). The complaint should include information enabling the Customer’s identification, the subject of the complaint, and the requests related to the complaint.
12. If an incomplete complaint is received that prevents its consideration, the Seller will request the Customer to complete it, otherwise the complaint will not be considered. The Customer may submit a complaint using the template provided in Appendix 2 to these Terms and Conditions.
13. All complaints will be resolved promptly, no later than 14 days from the date of submission. The complainant will receive a response via email to the email address from which the complaint was sent.
14. Any omissions in the complaint will be notified to the Customer immediately, along with a notification on how to rectify the omissions in the complaint.
15. The provisions of this section do not apply to Goods that serve solely as a digital content carrier.
16. The provisions of this Chapter relating to the Consumer shall also apply accordingly to contracts concluded by the Entrepreneur on consumer rights.

§10 Warranty

1. In addition to the rights arising from the warranty or the Consumer Rights Act, some Goods may be covered by a warranty. In such a case, information regarding the warranty will be specified, among other things, in the Offer or in a separate document in accordance with the principles set out in the Consumer Rights Act.

§11 Withdrawal from the contract

1. This chapter sets out the rules for withdrawal from the contract by Consumers and Entrepreneurs acting as consumers.
2. A Customer who is a Consumer or Entrepreneur acting as a consumer has the right to withdraw from the contract within 14 days, subject to the provisions below. In order to exercise the right to withdraw from the contract, the Customer should inform the Seller of this by means of an unequivocal statement, e.g., by sending an email or letter to the address indicated in the Terms and Conditions. A sample withdrawal form is provided in Annex 1 to the Terms and Conditions.
3. The right to withdraw from the contract does not apply to certain contracts, of which the Customer will be informed before placing the Order.
4. The Customer referred to in paragraph 2 is liable for any reduction in the value of the Product resulting from its use in a manner that goes beyond what is necessary to establish the nature, characteristics, and functionality of the Product.

§12 Returns – consequences of withdrawal from the contract

1. If the Customer withdraws from the contract, the Seller is obligated to immediately, but no later than fourteen days from the date of receipt of the notification of withdrawal, refund all payments received from the Customer, including delivery costs (excluding any additional costs that may arise due to the Customer choosing a delivery method other than the cheapest standard delivery method offered by the Seller).
2. Return address: ul. Wrocławska 7B, 55-220 Jelcz-Laskowice
3. The same payment method used by the Customer during the initial transaction will be used for the refund, unless a different payment method is expressly agreed with the Customer.
4. The Seller reserves the right to refuse to refund the payment received from the Customer until the product is returned or until the Customer provides proof that the product has been shipped, whichever occurs first.
5. The Customer is obligated to return or hand over the Product to the Seller immediately, but no later than fourteen days from the date on which they notified the Seller of their withdrawal from the contract. The deadline is considered met if the Product is shipped before the expiry of the fourteen-day period.
6. The Seller will reimburse the Customer for the cost of delivering the Product up to the lowest standard delivery method offered by the Store. The Seller is not obligated to refund the difference in delivery costs.
7. The Seller will not cover the cost of return shipping in the event of withdrawal from the contract within the 14-day period.

§13 Dropshipping

1. The Seller informs that all or some of the Goods offered on the Website are delivered using the dropshipping model, which means that the order may be fulfilled directly from the warehouse of one or more Suppliers, not the Seller.
2. The Supplier is responsible for preparing and sending the shipment to the Customer. The Seller is responsible for the entire order fulfillment process.
3. If a complaint or return of Goods purchased using the dropshipping model is necessary, the Customer is obligated to contact the Seller.
4. All fees related to the order, including customs duties, taxes, and other charges, are included in the product price displayed in the Online Store. The Customer does not incur any additional costs beyond the price displayed next to the product.
5. If it is necessary to ship the purchased Goods to the Seller, the Customer may be required to ship the goods directly to the Supplier’s address, of which the Seller will inform the Customer in advance.
6. The Seller makes every effort to ensure that information on product availability is up-to-date. However, in the dropshipping model, situations may arise in which a product is temporarily unavailable from the Supplier. If the order cannot be fulfilled, the Seller will immediately inform the Customer and refund any payments made.

§14 Copyright and Licenses

1. All materials provided by the Seller, including Products, photos, text, graphics, multimedia, and trademarks, constitute a work within the meaning of the Copyright and Related Rights Act, subject to legal protection.
2. The copyright to the aforementioned materials is held by the Seller or another entity from which the Seller has obtained an appropriate license. The materials may also be used by the Seller based on another legal basis.
3. All materials provided by the Seller may be used solely by the Customer for their own use, unless otherwise stated in the Offer. Further distribution, sharing, downloading, or otherwise downloading the materials beyond the scope of permitted use is prohibited.
4. The Seller grants the Customer a non-exclusive license, without the right to sublicense and without territorial restrictions. Time limits are set forth in the Offer or these Terms and Conditions. The fee for granting the license is included in the price.
5. The Customer has the right to use the materials in the following fields of use:
   • Fixing and reproducing the work – producing copies of the work using a specific technique, including printing, reprographic, magnetic recording, and digital techniques for one’s own use; trading in the original of the physical Product – placing the original on the market, lending it, or renting it;
   • Distributing the work in a manner other than that specified in point b – public performance, exhibition, display, reproduction, broadcasting, and rebroadcasting, as well as making the work publicly available in such a way that anyone can access it at a place and time of their choosing.
6. In the event of a violation of the prohibition referred to in this section, including copyright infringement, the Seller has the right to claim damages and compensation from the Customer. The Customer may be subject to civil or criminal liability in the above-mentioned cases.
7. The Seller has the right to periodically update the Products.
8. These Terms and Conditions are governed by the laws of the Republic of Poland.

§15 Final provisions

1. During a force majeure event, the Parties to the contract will be released from any liability for non-performance or improper performance of the contract if the circumstances of the force majeure event constitute an obstacle to the performance of the contract. This also applies during the period immediately preceding or immediately following the occurrence of the force majeure event, provided that during the specified period the impact of the force majeure event constitutes an obstacle to the performance of the contract.
2. “Force majeure” shall be understood as an event of a sudden or natural nature, independent of the will and actions of the Parties, which could not have been foreseen and prevented, in particular events such as flood, war, act of terrorism, or the introduction of a state of emergency.
3. If the Customer is from outside the Seller’s country, they should inform the Seller of this fact, providing information about their place of residence/registered office, in order to settle tax in accordance with applicable regulations.
4. When using the Products, it is prohibited to act in a manner that is contrary to the law, good practice, or infringes upon the personal rights of third parties, as well as to provide information of an unlawful nature.
5. Amicable settlement of disputes and complaint handling. The consumer may contact:
   • a permanent consumer arbitration court with a request to resolve a dispute arising from a concluded contract;
   • a provincial inspector of the Trade Inspection with a request to initiate mediation proceedings to amicably resolve a dispute between the Customer and the Seller;
   • a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection, in order to obtain assistance regarding the contract;
   • or has the right to use the ODR platform. The platform serves to resolve disputes between consumers and businesses http://ec.europa.eu/consumers/odr.
6. The Seller reserves the right to amend the Terms and Conditions for important reasons, including, in particular, changes in legal provisions to the extent that such changes require the Seller to also amend the content of these Terms and Conditions, in particular changes to the provisions of the Civil Code, the Consumer Rights Act, the Act on Providing Services by Electronic Means, as well as pursuant to applicable decisions of the Office of Competition and Consumer Protection, the Personal Data Protection Office, or court rulings to the extent corresponding to the decisions/rulings issued, and in the event of a significant change in business factors, provided that there is a causal relationship between the aforementioned change and the change in the costs of providing services by the Seller.
7. The applicable law is Polish law, subject to paragraph 9.
8. The competent court is a Polish court, subject to paragraph 9.
9. In the case of a Customer who is a consumer, the provisions of the Terms and Conditions do not deprive the consumer of the protection afforded by the law of the country of their habitual residence, which cannot be waived by contract. If the provisions in force in the consumer’s country are more favorable to them and these provisions cannot be derogated from by agreement, they will apply to the agreement concluded between the Customer and the Seller.
10. The principles regarding the processing of personal data are regulated in the Privacy Policy.
11. The Regulations are effective from November 7, 2025.

§16 Other provisions regarding entrepreneurs

1. The provisions of this section apply to an Entrepreneur who is not a Consumer Entrepreneur.
2. The court with jurisdiction to resolve disputes arising between the Seller and an Entrepreneur who is not a Consumer Entrepreneur is the court with jurisdiction over the Seller’s registered office, excluding Article 46 § 2 of the Code of Civil Procedure.
3. The Seller has the right to terminate the contract with an Entrepreneur who is not a Consumer Entrepreneur with immediate effect. To this end, the Seller shall send a notice of termination to the Entrepreneur’s email address or mailing address. The Entrepreneur waives any claims in this regard.
4. The Seller shall not be liable for lost profits towards the Entrepreneur who is not a Consumer Entrepreneur.
5. For Entrepreneurs who are not Consumer Entrepreneurs, all liability under the warranty for physical and legal defects of the sold goods is excluded.
6. Entrepreneurs who are not Consumer Entrepreneurs are obligated to inspect the goods upon receipt and report any comments immediately upon delivery.
7. Entrepreneurs who are not Consumer Entrepreneurs do not have the right to withdraw from the contract.
8. The provisions of these Terms and Conditions regarding returns and complaints are excluded from application to the Entrepreneur.
9. The Seller’s liability towards the Entrepreneur who is not Consumer Entrepreneurs is limited to twice the Seller’s remuneration for the performed Contract, unless the damage was caused intentionally.

Appendix No. 1. WITHDRAWAL FORM SAMPLE

Appendix No. 2. COMPLAINT FORM

Appendix No. 3. REPORTING ILLEGAL CONTENT

The legality of this document is guaranteed by lawyers from the KZ Law Firm.